Home > Support > General Information

How to order from us

1. Please confirm your desired product and order quantities with our sales representative.

2. We will send you a Proforma Invoice for your confirmation. And if you need, we will help you calculate the best freight charge by courier or by air or by sea.

3. After receiving your payment confirmation, we will arrange your order shortly.

4. When the goods depatched, we will send the tracking number or shipment information for tracking.

MOQ

1. For the trial order, we have no limit for the quantity.

2. For the volume order, the MOQ depends on the category of products.
           
Payment Terms 
   
    

1, We accept T/T and Western Union.  

Lead Time

1. For a sample order, the lead time will be 7 days.

2. For a formal order, the lead time will be 10-14 days after the payment.   
           
OEM Service

1. If the total order quantities are above 500pcs, we can silk-screen print the customers'logo on the products by free of charge

2. We can put the customers' model numbers in the stickers of the products by free of charge, and there will be no order quantities limit here.

Warranty Policy

1. We provide one-year free warranty from the shipment date. Any product proves defective under normal usage, we will repair or replace it by free of Charge.

2. If our customers could repair the products by themselves, we will supply the spare parts.

3. If the customers couldn't repair the products, the products will be needed to be shipped back to us, and we repair and afford 50% freight charge. All of our products are 100% passed strictly quality inspection before delivery. 

Loocus Technolog Co, Ltd. All Rights Reserved.